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Picking a Pro
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Perhaps the best way to
select a carpet-cleaning professional is through
references from friends and family. A glowing
endorsement can provide great peace of mind. But, if you
don¡¯t know anyone with recommendations, request
references from the company. A reputable cleaning
professional should have available a list of satisfied
clients or businesses that use their services. Also, the
local Better Business Bureau can act as a reliable
source of information on the cleaning company¡¯s history.
Be cautious of any company contacting you over the phone or
one that is canvassing your neighborhood. Also, be wary
of any company that advertises a cleaning price by the
room, as room sizes vary and charges should be based on
the total area cleaned. Some companies advertise the use
of brand name cleaning products or chemicals; however,
it should be noted that this does not necessarily
suggest an affiliation with those companies or added
credibility for the cleaning service.
In order to determine the amount and type of cleaning
services needed, have the carpet cleaning representative
come to your home for a visual inspection. Do not accept
quotes over the phone. He or she can check the carpet
for problem stains or excessively soiled areas that
require additional attention. Obtain a written agreement
for all work to be performed. Under normal
circumstances, there should be no extra charge for
moving furniture, preconditioning, and routine spot and
stain removal.
Beware of pricing that is "too good to be true."
Professionals should charge only for services that are
authorized in writing before cleaning begins. Most
cleaning is based on the total number of square feet to
be cleaned. Many firms have cleaning specials; however,
pricing by the room or low prices quoted over the phone
may have hidden restrictions or additional cost add-ons.
A reliable firm will tell you the steps needed to clean
your carpet and provide a written agreement before work
begins. Contact the carpet manufacturer before allowing
treatments to prevent voiding warranties.
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